Products

Shop

Adult Queen Blanket Teen Blanket Kids Blanket

Help

Batuk - Privacy Policy Contact Us FAQ

About

BATUK-SLEEP NDIS-Funding

Contact

info@batuksleep.com.au sales@batuksleep.com.au

Sydney, NSW, Australia

Returns, Sleep Trial & Warranty Policy

Returns, Sleep Trial & Warranty Policy

Last Updated: 2026

At Batuk Sleep, we want every customer to feel comfortable, supported, and confident in their purchase.

Weighted blankets provide a unique sensory experience, and some individuals may require a short adjustment period to become familiar with the gentle pressure and feel of the blanket. We encourage customers to use their blanket consistently for several nights to determine whether the selected size and weight are the right fit for their needs.

Eligible purchases are covered by our 30-Night Sleep Trial outlined below.

30-Night Sleep Trial

If your weighted blanket is not the right fit, you may request a return or exchange within 30 nights of the delivery date.

Change of Mind Returns

Approved change-of-mind returns are issued as Batuk Sleep store credit.

Please note:

Store credit is issued digitally and can be used on future purchases
Refunds to the original payment method are not available for change-of-mind purchases
Customers are responsible for return shipping costs

Size or Weight Exchanges

If you would like to exchange your blanket for a different weight or size, we’re happy to help.

Exchange Conditions

Return shipping of the original blanket is the customer’s responsibility
Batuk Sleep will cover shipping costs for the replacement blanket within Australia
Each order is eligible for one return or exchange request only

Return Eligibility

To maintain hygiene and product quality standards, returned items must be received in clean and acceptable condition.

Returns may not be accepted if products are returned with:

Excessive staining
Noticeable odours
Large amounts of pet hair
Physical damage
Signs of misuse beyond normal home testing

Where possible, we recommend keeping the original packaging to help protect the product during return transit.

Suitable returned blankets may be donated to charities or community organisations. For this reason, we kindly ask customers to ensure products are returned in clean and hygienic condition.

Product Restoration Charges

Where a returned item requires substantial cleaning, deodorising, lint removal, or repackaging before processing, Batuk Sleep reserves the right to apply a reasonable restoration or handling fee against the issued store credit.

Calm Mats, Covers & Accessories

Returns for Batuk Calm Mats, removable covers, and accessories are accepted within 30 days, provided the item:

Has not been used
Remains in its original packaging
Has been approved by our support team prior to return

Approved returns for these items are issued as Batuk Sleep store credit only.

Faulty, Incorrect or Damaged Orders

If your order arrives damaged, faulty, or incorrect, please contact our support team as soon as possible so we can assist.

Depending on the situation and your rights under Australian Consumer Law, available resolutions may include:

Replacement
Repair
Refund
Another suitable remedy

Where a product fault is confirmed, Batuk Sleep will cover applicable return shipping costs.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs where applicable

Contact: info@batuksleep.com.au

Manufacturer Warranty

Batuk Sleep products include a 12-month manufacturer warranty covering manufacturing defects under normal household use.

This warranty does not apply to damage caused by:

Improper care
Misuse
Accidental damage
Staining or spills
Pet-related damage
Odours
Normal wear and tear over time

Proof of purchase is required for all warranty claims.

Australian Consumer Law

Nothing within this policy excludes, restricts, or modifies any rights available to consumers under Australian Consumer Law.

Customers may be entitled to repair, replacement, refund, or compensation where required by law.

For any return, exchange, or warranty enquiries, please contact:

info@batuksleep.com.au

Thank you for choosing Batuk Sleep.
We truly appreciate your support and look forward to helping you create a calmer, more comfortable sleep environment.

Batuk Sleep – Shipping Policy

Shipping Policy

Last Updated: 2026

At Batuk Sleep, we are committed to delivering your order quickly, safely, and reliably.

We proudly offer free shipping on all orders across Australia.

Delivery Times

Orders are typically dispatched within 1–2 business days
Estimated delivery time is 2–7 business days, depending on your location
Deliveries to remote areas, including parts of the Northern Territory, may take slightly longer

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Tracking Your Order

You can track your order using your tracking number in two ways:

1. Through Our Website

Use your tracking ID on our Track My Order page located in the website footer.

2. Through Australia Post

Enter your tracking number directly at the Australia Post tracking page.

If you have not received tracking information within 3 business days, please contact our support team.

Email: info@batuksleep.com.au

Missing or Damaged Packages

Lost Packages

If your tracking information shows your parcel as Delivered but you have not received it, we recommend first contacting the shipping carrier directly.

If the issue remains unresolved, please contact us within 5 days of the delivery notification so we can assist further.

Damaged Items

If your order arrives damaged, please: