Shipping policy
Last Updated: 2026
At Batuk Sleep, we are committed to delivering your order quickly, safely, and reliably.
We proudly offer free shipping on all orders across Australia.
Delivery Times
- Orders are typically dispatched within 1–2 business days
- Estimated delivery time is 2–7 business days, depending on your location
- Deliveries to remote areas, including parts of the Northern Territory, may take slightly longer
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Tracking Your Order
You can track your order using your tracking number in two ways:
1. Through Our Website
Use your tracking ID on our Track My Order page located in the website footer.
2. Through Australia Post
Enter your tracking number directly at the Australia Post tracking page.
If you have not received tracking information within 3 business days, please contact our support team.
Email: info@batuksleep.com.au
Missing or Damaged Packages
Lost Packages
If your tracking information shows your parcel as Delivered but you have not received it, we recommend first contacting the shipping carrier directly.
If the issue remains unresolved, please contact us within 5 days of the delivery notification so we can assist further.
Damaged Items
If your order arrives damaged, please:
- Take clear photos of the packaging and product
- Email our support team within 48 hours of delivery
This helps us resolve the issue as quickly as possible.
Email: info@batuksleep.com.au
Contact Us
For any shipping or delivery enquiries, please contact:
Thank you for choosing Batuk Sleep.
We appreciate your support and look forward to helping you sleep better and feel better.
